Privacy Policy

We collect information you provide directly and information generated when you use the Service.

• Account details: name, email address, password, and profile information.
• Restaurant / workspace data: restaurant name, locations, menus, orders, inventory, staff roles, and similar operational content you upload or create.
• Billing information: subscription plan, billing period, and payment status. Card payments are processed by Stripe; we do not store full payment card numbers.
• Support communications: messages you send via email or live chat (including Tawk.to when enabled).
• Technical data: IP address, device/browser type, approximate location, cookies, and usage logs needed to operate and secure the Service.
• Referral data: affiliate or referral codes associated with your signup when present.

We use personal information to provide, maintain, and improve Loclbee, including:

• Creating and managing accounts and restaurant workspaces.
• Processing subscriptions, trials, invoices, and related billing events.
• Delivering product features (orders, menus, reports, notifications, and team access).
• Providing customer support and responding to inquiries.
• Detecting abuse, preventing fraud, and securing the platform.
• Sending important service notices (for example, security or billing updates). Marketing emails are sent only where permitted and can be opted out of where applicable.
• Complying with legal obligations and enforcing our terms.

We use cookies and similar technologies for authentication, session security, preferences (such as theme or sound settings), referral attribution, and basic analytics required to run the Service. You can control cookies through your browser settings, but disabling essential cookies may prevent login or core features from working.

Subscription payments are handled by Stripe. When you subscribe, Stripe processes your payment details under its own privacy policy. We receive limited billing metadata (such as customer IDs, subscription status, and invoice references) needed to activate and manage your plan.

If live chat is enabled, conversations may be processed by our chat provider (Tawk.to) to deliver support. Do not share sensitive payment card data in chat. You can also contact us at hello@loclbee.com.

We do not sell your personal information. We may share information with:

• Service providers who help us host, process payments, send email, provide chat, store files, or monitor reliability-under contractual obligations to protect data.
• Team members you invite into a restaurant workspace, according to roles and permissions you configure.
• Affiliates or partners only as needed to attribute referrals and calculate commissions (typically limited identifiers such as referral codes and signup/subscription events).
• Authorities when required by law, or to protect rights, safety, and integrity of Loclbee and our users.
• A successor entity in connection with a merger, acquisition, or asset sale, subject to appropriate protections.

We retain account and workspace data for as long as your account is active and as needed to provide the Service. After deletion or account closure requests, we may retain limited information for legal, accounting, dispute, or security purposes for a reasonable period, then delete or anonymize it where practicable.

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; please use strong passwords and protect access to your workspace.

Depending on your location, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing. Workspace owners can manage much of their operational data inside Loclbee. For privacy requests, email us at the address below. We may need to verify your identity before fulfilling a request.

Loclbee is built for business use and is not directed to children under 16. We do not knowingly collect personal information from children.

Loclbee may process data in countries other than where you are located. Where required, we use appropriate safeguards for cross-border transfers.

We may update this Privacy Policy from time to time. We will post the revised version with an updated “Last updated” date. Continued use of the Service after changes become effective constitutes acceptance of the updated policy where permitted by law.

For privacy questions or requests, contact Loclbee at hello@loclbee.com.