Refund Policy

When a free trial is offered, you can evaluate Loclbee without being charged for the trial period. If you do not start a paid subscription before the trial ends, you will not be billed for that trial. Trial eligibility and duration are shown at signup or in your account.

Unless required by law or expressly approved by Loclbee under this policy, subscription fees (monthly, yearly, or other prepaid periods) are non-refundable once charged. This includes partial periods, unused time, downgrades mid-cycle, and unused seats or features.

You may cancel a paid subscription at any time from your billing settings or by contacting us. Cancellation stops future renewals. You generally keep access through the end of the billing period you already paid for. Canceling does not, by itself, create a right to a refund for the current period.

We may issue a full or partial refund at our discretion, including in situations such as:

• A duplicate or accidental charge caused by a billing error on our side.
• You were charged after a timely cancellation that should have prevented the renewal, where our records confirm the cancellation was completed before the renewal date.
• Required consumer protection or other applicable law in your jurisdiction provides a right of withdrawal or refund.
• We determine a goodwill refund is appropriate for service issues we caused and could not reasonably remedy.

Yearly and other prepaid plans are billed in advance for the selected term. Except as stated in section 4 or required by law, we do not prorate or refund unused portions of a prepaid term after payment. If you believe you were charged in error, contact us promptly so we can review.

Enterprise, private cloud, or other custom contracts may include different refund, credit, or termination terms. Those written agreements control if they conflict with this policy.

Email hello@loclbee.com from the account email on the subscription and include your restaurant/workspace name, the invoice or charge date, the amount, and a brief reason for the request. We may ask for additional details to verify the account and payment. We aim to review requests within a reasonable time and will confirm the outcome by email.

Approved refunds are returned to the original payment method through Stripe when possible. Timing depends on your bank or card issuer and may take several business days after we process the refund.

If you dispute a charge with your bank or card issuer, we may suspend the related subscription while the dispute is investigated. Contact us first so we can try to resolve billing issues directly. Fraudulent or abusive chargebacks may result in account termination.

We may update this Refund Policy from time to time. The revised version will be posted with an updated “Last updated” date. Changes apply to charges made after the effective date, except where a different rule is required by law.

For billing or refund questions, contact hello@loclbee.com.